(graphic from mattbites.com)
1. Social media will help you face the consumer.
and it will help:
2. Protect your reputation.
3. Protect your products.
4. Protect your trademarks.
5. Protect your branding.
6. Create relationships.
7. Improve customer service.
8. Monitor direct consumer feedback.
9. Make you transparent to the consumer.
10. Recruit qualified employees.
11. Communicate in the quickest manner possible.
12. Keep an eye on the competition.
13. Find ideas to grow your market.
14. Find money. (Yes, it IS out there.)
15. Defuse potential unpleasant situations.
16. Share ideas-and incentives.
17. Attend events you couldn't afford to travel to.
18. Increase collaboration.
19. Decrease costs.
20. Create buzz for your company.
21. Listen to your market.
22. Make you nimble.
23. Identify loyal consumers and new consumers.
24. Increase your influence.
25. Embrace change.
Steve